Terms & Conditions

Work In Australia Agency Pty Ltd Ts & Cs

I(hereby referred to as “Participant”) agree to the following Terms & Conditions of my participation in the 88 Package, Metro Package or Passport Package through Work In Australia Agency Pty Ltd (WIA). I understand that failure to comply with this agreement may result in cancellation of my affiliation with the program.

SUMMER SALE Terms & Conditions

1. FREE VISA is by way of a AUD$510 discount on your 88, Metro or Passport Package. AUD$510 being the equivalent of the value of WHV ( Working Holiday Visa 417 or 462 visa);
2. The AUD$500 off your flight is by way of a voucher which is paid to you after completed the required 2 months in your first job you are placed in;

General Program Terms & Conditions

• Participants in any of WIA’s programs waive and release all claims against WIA and its employees/agents for any injury, loss, damage, accident, expense or delay caused by or related to any means of transportation, lodging (hotel, host family, apartment, dormitory, hostel, or pension), school premises, restaurant, securing passport and visas, or any other services rendered in connection with the program.
• Participant releases WIA and its employees/agents with regard to any financial obligation to liabilities that the participant may incur or any damage or injury to the personal property of others that the participant may cause while enrolled in the program.
• Participant understands that he/she is traveling under his/her own responsibility and hereby releases WIA and its employees/agents from any liability related to health or safety.
• Participant understands that he/she is advised not to purchase travel tickets until his/her program placement has been confirmed and a job offer has been signed. If a participant purchases travel tickets early, WIA is not responsible for any fees incurred by the participant.
• Participant is responsible for any additional expenses if he/she arrives in country before the start of his/her program. You must have access to sufficient funds to support yourself for the initial stage of your placement/holiday. Generally, $2,500.00 AUD may be regarded as sufficient, but the amount may vary depending on your length of stay, and the extent of your travel and visa requirements.  You should also have a return or onward ticket, or the funds for a fare to depart the country in which you will be working during your program placement.
• Any claims related to the participants chosen method of transportation must be addressed directly to the transportation carrier.
• WIA and its affiliates and partners decline any legal responsibility for: (1) incurred health problems or any personal misconduct or inappropriate behaviour by the participant; (2) Participants expelled from the program; (3) any force majeure (earthquake, floods, strikes, etc.).
• WIA shall be responsible for providing the services outlined to the participant. In the event that the services and accommodations outlined cannot be provided due to causes beyond the control of WIA, all efforts will be made to provide comparable services and accommodations. If a position is cancelled, WIA, shall only be responsible for reimbursing the participant the amount of the program. Program prices are subject to increase in the event of changes in international monetary exchange rates.

Important note – Changes beyond our control

• Compensation will not apply if a significant change is made for reasons beyond our control. These include: war, threat of war, riots, civil disturbances, terrorist activity, industrial disputes, natural and nuclear disasters, fire, epidemics, pandemics, health risks, changes due to rescheduling or cancellation of flights by an airline or alteration of the airline or aircraft type; closed or congested airports or ports, hurricanes and other actual or potential severe weather conditions, and any other similar event. In the event of any of our suppliers becoming insolvent, WIA will make all reasonable efforts to find an alternative supplier within reasonable time frames. Refunds will be offered as per our programme cancellation terms & conditions.

Passports, Visas & Immigration

• We can provide general information about the passport and visa requirements for your trip. Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. Neither we nor the principal(s) or supplier(s) accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Please note that these requirements may change between booking and departure. Most countries now require passports to be valid for at least 6 months after your return date. There may be specific visa requirements for the booked programmes, and these are documented in the programme specific terms. You can also contact us for the specific details.

Program Conditions

Prior to departure, Participant agrees that:

• Participant understands this is a work and travel program.
• Participant understands that he/she is required to fulfill the minimum work contract term with employer (min 2 months)
• Participant understands that he/she cannot conduct personal leisure travel experiences that would prevent him/her from working his/her normal work schedule until he/she has fulfilled his/her work contract.
• Participant will read all written materials sent to him/her by WIA or employer.
• Participant understands that WIA sends him/her important messages through the email address he/she submitted on his/her application. Participant agrees to check his/her emails at least once a week.
• Participant understands that a refundable application fee is due upon submission of his/her application.
• Participant understands full program payment is due after interview with employer ( if required by employer ) and position is secured with an employer and agreed to by applicant. If participant submits a late application or payment at any point in the application and placement process, participant will not hold WIA responsible for any delay in his/her placement process.
• Participant will be responsible for all costs related to international travel and any fees associated with visas and/or additional insurance.
• Participant understands that AAG cannot guarantee a specific placement location, exact start date, or placement of two participants in the same area, but will make every effort to meet such requests.
• Participant will fulfill the requirements of the placement as outlined in the signed job offer from WIA.
• Participant understands he/she must be in possession of passport, visa, insurance, and any required vaccinations before entering Australia.
• Participant accepts and understands that certain risks are involved in traveling, and he/she undertakes this program at his/her own risk

During stay in Australia, participant understands that

• Participant must check in with WIA’s on ground support team via phone or email within 48 hours upon arrival to Australia.
• Participant will be placed with an employer as a work/holiday In the event of problems, participant agrees to communicate with his/her employer and program coordinator.
• If participant has any concerns/issues with his/her placement, participant will contact WIA’s on ground support team to resolve them.
• Participant understand that if he/she has any claims or complaints, they must be submitted directly to WIA in writing within 28 days of the incident and cannot be publicly posted to third party sites until WIA has an opportunity to resolve the situation.
• Participant will be responsible for working in accordance with the arrangements agreed upon with his/her employer.
• If participant does not fulfill the expectations of his/her placement duties and loses his/her placement, WIA is not responsible for finding a second placement.
• Participant agrees to complete the full terms of his/her position as outlined in his/her signed job offer.
• Participant understands the type of placement may be adjusted during his/her program and this will be determined by his/her own attitude, diligence, initiative, language level, and requirements of the placement.
• Participant agrees not to incur any debts, telephone bills, that participant cannot cover.
• Holidays must be planned in advance, in agreement with the employer.
• The following will not be accepted behaviour, and will lead to expulsion from the program without refund: Abuse of alcohol; violating the laws of the Australia; personal misconduct or inappropriate behaviour of a serious nature; failure to carry out tasks of the position.
• In the event WIA agrees to a second placement, participant is responsible for any additional cost(s) incurred if he/she leaves his/her first placement early, until the second placement is secured.
• In the event that participant leaves his/her placement prior to his/her scheduled end date, no refund of fees will be granted.
• Participant agrees to take emergency funds of at least $2,500.00 AUD abroad with him/her. Participant understands that he/she may need to show proof of these funds to Immigration Officers upon arrival in Australia.

Your Work Program Conduct

By joining a WIA programme you agree:

a. To abide by the programme terms and conditions as listed here, as well as that of any employer you are working for

b. To act in a professional and courteous manner, within the work placement environment at all times

c. To become familiar with and adhere to the local laws and customs of the country that you are working within, especially where they may influence the work placement you represent (i.e., including but not exclusive to: driving rules, local health & safety practices etc.)

d. To adhere to the host employer’s regulations and norms with reference to acceptable behaviour, timetables and dress code, where applicable. Participants exhibiting lack of effort, poor attitude, unprofessional behaviour, or who provide misleading information and/or who misrepresent WIA, our respective employers / partners in any manner may be asked to leave the program and make financial arrangements to reimburse WIA and the local co-operator.

e. Respect host employer’s confidential information, intellectual property, and sales and marketing ideas at all times. Should a participant’s behaviour, actions or specifically any communication; either verbal or written, lead to legal complications, neither the local co-operator nor WIA is responsible.

f. Not to act in any manner likely to bring the placement, the programme, WIA or the employer into disrepute. Any transgressions may result in you being removed from the programme. The decision to take such action will be made by WIA and the local co-operator and will be confirmed to in writing.

Upon Completion of Program

• Participant agrees to complete the WIA evaluation form. Participant will give his/her honest opinion and feedback regarding his/her experience abroad.

Insurance

• Participant understands that he/she must have appropriate medical & travel insurance while he/she is a participant on an WIA program.

Payment of Fees

Work in Australia Program

Payment in full must be received before WIA sends the official offer of employment or job contract. Non- receipt of payment by due date will result in automatic withdrawal from the program and participant is subject to cancellation and refund policies.

Payment Schedule

Payment for the selected program is payable based on the following timeline:

For the WIA 88 Days, The Metro, The Passport packages:

• Application Fee: $250 AUD / $250 CAD / $200 USD / £150 GBP / €200 Euro is due at time of submission of application. (Fee is refundable )

Full Program Fee

• Remaining Program Fee: Payment in full must be received after first job interview ( if required by employer ) has been secured and a position has been offered to and accepted by the applicant. An official contract can be sent and confirmed afterwards.

Cancellation and Refund Policy

Refunds prior to arrival in Australia

• If you notify WIA of a cancellation or visa denial, in writing, prior to the program start date; refunds will be issued according to the chart below, including a charge to cover costs incurred.

TIMING OF CANCELLATION/REASONREFUNDCancellation within the first 72 hoursAll fees.Cancellation before interview has been confirmedAll feesCancellation after the job interview is confirmedAll fees less the application feeCancellation after job offer is extendedAll fees less the application fee and 50% of the program fee as an administrative fee.Cancellation after job offer is signedNo refund of any fees will be made to participant.Cancellation due to visa denialAll fees less the application fee and $50 USD administration fee. WIA must receive written proof of visa denial from consulate within 30 calendar days from visa denial date. Participant must notify WIA of visa denial as soon as possible, no later than 14 days prior to the participant’s start date, for a refund to be considered.

Refunds after Arrival in Australia

• Participant understands once program attendance has begun, no refunds will be granted regardless of the length of time remaining for the scheduled program(s). Cancellation and trip interruption insurance may be purchased on a supplemental basis through various travel insurance policies.